Extremely Frustrating and Unprofessional Service

I have been trying to make an online payment to Mr Price Money for almost six months now, and every single time, I get an error. It’s not a once-off glitch — this is a consistent issue that has not been resolved despite numerous attempts to get help.

Every time I phone the call centre, I’m told the system is offline. Yet, my friends can literally sit next to me and make payments on the same website with no issues — so how can it be offline only for me?

Whenever I ask the agents to escalate or fix the issue, I’m either transferred around with no resolution or the call is dropped mid-conversation. It’s rude, unprofessional, and completely unacceptable.

To make things worse, I get calls asking when I will be making payment before my salary date or even the actual due date. How does that make sense?

Mr Price Money seriously needs to improve its systems and customer service. I’ve been more than patient, but this is becoming beyond frustrating.