Extremely Frustrated – Repeated Delivery Failures and Poor Service

I am extremely upset and disappointed with the service I’ve received. I placed an order for shoes last week Tuesday and received confirmation that delivery would take place by Thursday. Thursday came and went — no delivery. Then, without explanation, the delivery date was moved to 4 November. Again, nothing arrived. When I followed up to find out what was going on, the order was immediately cancelled — no call, no explanation, nothing. This is now the second time this has happened to me with a previous order as well. What makes this even more frustrating is that I’ve had many successful deliveries to this same address over the years. I don’t understand why this is suddenly an issue. Can the driver not simply call when they arrive? This level of service is absolutely unacceptable. I expected better communication and accountability. At the very least, a courtesy call before cancelling would have been appropriate. Sort this out — customers deserve better.