1 reviews | Active since Jan 2016

26 Jan 2017, 23:19

Extremely disgusted

<p>Tonight I tried to order a top online to be charged against my MRP Money account . The status on the screen showed Submitted - MRPM and my credit available on my account declined with the price of the top + shipping cost. As I didn't get the confirmation sms on my cell phone I want to find out whats going on and pressed reorder. Then it placed the same order again and my credit declined again with the same amount. but I still didn't get a confirmation sms. So now I still don't know what's going on . I didn't get any sms of confirmation of an order but my account has been charged twice. I am very disgusted with the situation. Previously I didn't have any problems to place online orders but this is now the second time lately that this happened. To rectify this it cost me hours on the telephone with multiple explainations. I still want the top but realy don't have the energy and patience to go through this whole ordeal again to get this mess sorted out. So can Mr Price sort it out to cancel the one order with the accompanied credit on my account and deliver the other one please!</p>

0
Replies (1)
Mr Price
Mr Price's reply27 Jan 2017, 08:11
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price

Best regards,