📢 Extremely Disappointed with Mr Price Money Service

I’m very disappointed with the way my account issue has been handled by Mr Kendal King Price Money.

Despite my account being fully up to date and receiving current letter confirmation from Kendall King at Team Mr Price Money acknowledging that payment was received, my ITC profile still reflects a negative listing — a month later. (Trailing from September)

Here’s the only explanation I’ve received:

“Our books close on the 7th and the payment was received after the books had closed. If any payment has been received after the books have closed, it would be considered a late payment.”

This response is unacceptable. A simple system delay should not result in a customer’s credit profile being affected — especially when the account is current and the payment acknowledged.

I have followed up and been patient, yet the matter remains unresolved. This reflects poorly on a brand I trusted to handle its customers with professionalism and care. Why dont Mr Price employ competent staff to ensure listings are removed instead of customers having to tell them how to do their job!!

I urgently request that Mr Price Money’s management team investigate and rectify this issue immediately by removing the incorrect listing from my ITC profile.

#MrPriceMoney #CustomerService #AccountDispute #CreditProfile #AccountUpToDate #ITC