JH
Jackie H
1 reviews | Active since Nov 2024
03 May 2023, 12:57
Extremely disappointed (Previously Happy) Customer
The customer care team is USELESS on WhatsApp. Mr Price is *****ing my money and no one is taking responsibility for the account of about R520 that needs to be refunded for more than a month. I have asked NUMEROUS times for a refund and I have requested that a manager call me. The customer "care" agent then just closed the chat. I have been trying to get answers daily with no response. Who is being help liable??????
Helpful (0)
Replies (2)0
Replies (2)
Mr Price's replyOfficial
03 May 2023, 15:38Hi Clarisa.
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
Mr Price's reply03 May 2023, 15:38
Official
Hi Clarisa.
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price
JH
Jackie H's updateReviewer Update
05 May 2023, 08:13Email trail seeing that no one is responding:
On Fri, 05 May 2023, 8:10 am Clarisa Fouche, <***> wrote:Sent two days ago and once again no response...I need a resolution on this matter asap. RegardsClarisa
On Wed, 03 May 2023, 6:53 pm Clarisa Fouche, <***> wrote:Good evening,Kindly check your system again as it has NOT been delivered as I cancelled it as per attached Whatsapp history AND screenshot. Regards Clarisa
On Wed, 03 May 2023, 3:40 pm Mr Price HelloPeter, <***> wrote:Hi Hellopeter,
I trust you are well.
Your order has been delivered, kindly advise the reason for a refund.
RegardsClancy
Have an awesome day further and shout if there is anything else we can help with :)
|
Customer Support Representative
Hello Peter
http://www.mrpricegroup.com
On Wed, 3 May at 1:16 PM , Hellopeter <***> wrote:
Hi
A new 1 -star review titled Extremely disappointed (Previously Happy) Customer has been written about Mr Price.
Take care of your customers and improve your Trust Index by replying to this review now.
The Hellopeter Team
© 2018 Business Portal. All rights reserved.
On Fri, 05 May 2023, 8:10 am Clarisa Fouche, <***> wrote:Sent two days ago and once again no response...I need a resolution on this matter asap. RegardsClarisa
On Wed, 03 May 2023, 6:53 pm Clarisa Fouche, <***> wrote:Good evening,Kindly check your system again as it has NOT been delivered as I cancelled it as per attached Whatsapp history AND screenshot. Regards Clarisa
On Wed, 03 May 2023, 3:40 pm Mr Price HelloPeter, <***> wrote:Hi Hellopeter,
I trust you are well.
Your order has been delivered, kindly advise the reason for a refund.
RegardsClancy
Have an awesome day further and shout if there is anything else we can help with :)
|
Customer Support Representative
Hello Peter
http://www.mrpricegroup.com
On Wed, 3 May at 1:16 PM , Hellopeter <***> wrote:
Hi
A new 1 -star review titled Extremely disappointed (Previously Happy) Customer has been written about Mr Price.
Take care of your customers and improve your Trust Index by replying to this review now.
The Hellopeter Team
© 2018 Business Portal. All rights reserved.
JH
Jackie H's update05 May 2023, 08:13
Reviewer Update
Email trail seeing that no one is responding:
On Fri, 05 May 2023, 8:10 am Clarisa Fouche, <***> wrote:Sent two days ago and once again no response...I need a resolution on this matter asap. RegardsClarisa
On Wed, 03 May 2023, 6:53 pm Clarisa Fouche, <***> wrote:Good evening,Kindly check your system again as it has NOT been delivered as I cancelled it as per attached Whatsapp history AND screenshot. Regards Clarisa
On Wed, 03 May 2023, 3:40 pm Mr Price HelloPeter, <***> wrote:Hi Hellopeter,
I trust you are well.
Your order has been delivered, kindly advise the reason for a refund.
RegardsClancy
Have an awesome day further and shout if there is anything else we can help with :)
|
Customer Support Representative
Hello Peter
http://www.mrpricegroup.com
On Wed, 3 May at 1:16 PM , Hellopeter <***> wrote:
Hi
A new 1 -star review titled Extremely disappointed (Previously Happy) Customer has been written about Mr Price.
Take care of your customers and improve your Trust Index by replying to this review now.
The Hellopeter Team
© 2018 Business Portal. All rights reserved.
On Fri, 05 May 2023, 8:10 am Clarisa Fouche, <***> wrote:Sent two days ago and once again no response...I need a resolution on this matter asap. RegardsClarisa
On Wed, 03 May 2023, 6:53 pm Clarisa Fouche, <***> wrote:Good evening,Kindly check your system again as it has NOT been delivered as I cancelled it as per attached Whatsapp history AND screenshot. Regards Clarisa
On Wed, 03 May 2023, 3:40 pm Mr Price HelloPeter, <***> wrote:Hi Hellopeter,
I trust you are well.
Your order has been delivered, kindly advise the reason for a refund.
RegardsClancy
Have an awesome day further and shout if there is anything else we can help with :)
|
Customer Support Representative
Hello Peter
http://www.mrpricegroup.com
On Wed, 3 May at 1:16 PM , Hellopeter <***> wrote:
Hi
A new 1 -star review titled Extremely disappointed (Previously Happy) Customer has been written about Mr Price.
Take care of your customers and improve your Trust Index by replying to this review now.
The Hellopeter Team
© 2018 Business Portal. All rights reserved.