HS
Heinrich S

1 reviews | Active since Oct 2014

03 Jan 2017, 12:00

Extremely bad service

<p>I am disgusted by the way I was treated by both managers and cashier. </p> <p>I went to Mr Price in Canal Walk to exchange gifts I received. It is underwear and I understand the policy but as I mentioned above, I received it as gifts and it was not necessary for me to try it on to see it won't fit.</p> <p>My mother in law purchased it for me and the assistant who helped her said it was fine to exchange as long as the tags are still attached. </p> <p> </p> <p>I was denied the exchange and I feel I am being ****** of my money.(R600 in total)it's not like i wanted the money back. </p> <p>I just wanted the right sizes.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Mr Price
Mr Price's reply03 Jan 2017, 16:06
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP