Extreme poor customer service

Mr price N1 city mall, incorrect marked down labeling process. After picking out a few marked down garments, the cashier noticed the marked down label did not match.

The friendly and helpful cashier known as Kaila, apologized for the time taken to sort the issue but assured my fiancé and I the item will be given at the discounted price.

Kaila brought the matter to the attention of her supervisor Nadia, Nadia then approached another woman I believe is also a supervisor and the two discussed privately.

Minutes later Nadia returned to Kaila's POS and informed my fiancé and I, she unfortunately will not be able to sell us the marked down pj's due to the incorrect pricing. Supervisor Nadia further added, pointing out to price tags implying the tags has been swopped, justifying that she's just mentioning thus and not accusing my fiancé and I of anything. The nerve!!

The Store manager whom i was told by Nadia is known as Enver, was present but on call at the counter. This Enver stood by and witnessed the scenario, and we decided to cancel the laby after supervisor Nadia's atroshias customer service and comment.

I decided to sit in the store to start my review and went back to speak with store manager Enver, which Nadia attempted to call from the back office. Nadia returned and conveniently MR STORE AMANAGER ENVER HAD LEFT THE BRANCH THROUGH THE BACK DOOR AS PER NADIA!!

Never have I ever felt this humiliated at a Mr Price store not to mention my fiancé. I've learned through her to love Mr price and gave up my shopping at Markham etc 5 years ago. This horrific experience hurt my fiancé more then me because of her years being a number 1 shopper of your brand, I'm disappointed and hurt to witness my fiancés disappointment knowing how much Mr price means to her and today, experiencing this ordeal!!! Management should be ashamed of themselves, treating us like ********s!!

It's very difficult staying away from Mr price, and this love should not be taken for granted by store superiors. I urged Mr Price head office to pay attention to our experience and get back to us because how your management handled our my fiancé and i was inhuman.

I 300% believe, should I have been dressed more sophisticated then I was being in shorts and T-shirt, all Mr Price garments BTW, perhaps management's approach would've been different. This act should never be part of customer service in my professional view and skills but, perhaps it was not.

Thank u for your time in reviewing my complain.