extreme bad service

On the 24 December 2024 I placed an online order and immediatley noted that I did not update the delivery address. I tried to contact someone at Mr Price but all closed and only opened on the 27th and spoke to a gent who changed the address. on the 30th December I got a call from Fastway to advise they are outside only to be told that they are at the premises in Gauteng and not Western Cape. They said that they will update the address and deliver. Since then I have heard nothing from Fastway of Mr Price. I have called numerous times and I have still not received my order. I have been charged for these items that I have not received. Your online app chat is useless. your app is not user friendly, your staff are unhelpful. I am now demanding an answer. my order number is ***