Express Online Order - Not Delivered

Dear MRP Home Team, I have been trying to figure out where my order is that I have paid “EXPRESS STORE DELIVERY” for - but havent yet received.

I am a big MRP fan , but I have been going to the store since last week Friday to try and locate my order that was placed on the 2nd of December. They just keep telling me it was shipped. If I track my order - since the 5th of December it just says handed to courier - but nothing further. The Nelspruit store called the online team, and was advised that my order will be delivered either Monday or Tuesday - to no avail.

I have ordered a total of 168 Gin Glasses , which I was due to use on a wedding this past Saturday - but I had to hire in and refund the bride because I couldn’t deliver what was promised to her. I selected the store delivery to try and speed up the service.

Can you please tell me where my order is - as I need to use it this coming Saturday again.

Its been 10 Days since the so called “EXPRESS” delivery!!! Will you be reimbursing me for the lost revenue ?

Order Number: ***