Express delivery but no goods received?
I placed an order online on the 6th of December around 10 in the morning, I chose the option of express delivery which cost an additional R60. Thinking it would arrive latest Tuesday 10th of December, under the order section it says processing. I called in this morning to enquire about the order. The agent informed me it is still under processing and I would receive it latest Thursday. Why allow an express delivery option when clearly u can't deliver according to what is offered. I can understand if this was ordered during black Friday or cyber Monday but this was way after so where does the delay come from? This is pathetic service and clearly you cannot keep to your promises as such a big company. Express means 1-3 days, from the date of order to receiving the goods. Please don't offer a service you cannot guarantee because you waste people's time and money
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks Mr Price