JP
Judith P

1 reviews | Active since May 2013

04 Feb 2016, 20:15

Exchange

I was at Mr price Tzaneen mall today to do an exchange,I bought a maxi dress yesterday afternoon,I didn't get time to do the fitting because it was already late,only to find out the dress was too small,I went there to do an exchange,this other cashier gave me a nasty attitude,she took the dress that I came to exchange it,she smelled at the dress high and low in front of other customers and she then asked me why the dress was smelling and how would I know because the dress didn't even fit me because it was size 32 and I've exchanged it to size 36,she told me that she was doing her job,I felt so small and embarrassed infront of others..She even accused me of taking her colleagues R50,just that I didn't entertain her because I was so further up of her attitude you can't smell a dress in and out infront of people and according to her that means I'm smelling,she didn't value me as a good customer

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Replies (1)
Mr Price
Mr Price's reply06 Feb 2016, 13:23
Official
Hello kgonego,

Please accept our apologies for the above incident.
Your post will be sent off to the Regional Manager for Tzaneen and you will receive personal feedback shortly.
Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP
Many Thanks
Mr Price

Best regards,