Error on system and lies from customer care agents.

January 27 I attempted to make a purchase on the Mr price app, upon making payment there was an error message and the order did not go through, however, my credit was deducted from my account. I reached out to a consultant by the name of Phumelelo on the day and they advised that there was indeed an error on the system on the day however in 24hours my credit should be reversed back into my account. 28 January no reversal happened I reached out again to another consultant by the name of Naledi and she said that she had requested the error to be cleared on my account and the issue would be resolved by close of business 28 January. 29 January issue still has not been resolved I reach out again and spoke to an agent by the name of Berlin and they then advised that they have requested that the transaction be removed from my account and my account should be updated by Tuesday 1 February close of business. 2 February and this matter still have not been resolved I call the call center to get assistance once again and spoke to Shane and he transferred me to the online department which did not take my call. I am beyond upset at this point, I have been highly inconvenienced by Mr price, all the agents have not been helpful and at this point, I need this resolved NOW. I don't even want to wait for another 24/48hours, I am beyond frustrated by this.