EMPTY PROMISES AND POOR CUSTOMER SERVICE!!!
There were 3 orders I purchased. Each order had items that had to be returned. First order was placed on 18/2/2016 but 1 item had to be returned. Second order was placed & paid on the 5/3/2016. 3 items had to be returned. I then lodged it online to return in total 4 items. I filled in the forms as required & it was collected in the second week of March.Third order was placed & paid on the 19/3/2016. 1 item had to be returned & the return was lodged online the same week & returned more than 2 weeks ago.<br> <br> I received my money from the first order and learned that R45 gets deducted from the original price just to have the damn clothes picked up. I feel I shouldn't be paying this charge seeing that I'm struggling to get my money out of this place. In total Mr Price still owes me money from the other 2 orders which is R594.96 (EXCLUDING COURIER CHARGES). I refuse to pay R135 for you people to pick up the clothes & not give my I spoke to Maria & was advised she will get back to me but clearly didn't. Nkosenhle basically took a **** by telling me she will tell Maria to contact me. She told me she will lodge a query with the couriers but I was told that by Maria as well and nothing is done.
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
