Empty Promises

<p>Can you guys please us a favor please! If you have a backlog of orders can you please let us know when we place an order that it will take longer than anticipated give us the choice to decide if we still want to go ahead or not and stop making excuses. I've never experienced such pathetic service. I ordered a pair of shoes on 06/12 and paid immediately using door to door for R45. My order still says processing. When I enquired on your chat. I was told that there is a backlog cause of the Cyber Sale that took place last week Monday! I asked how much longer I have to wait for my order and was told that they don't know. I then asked if I could cancel the online order and pick up the shoes I ordered at any MRP store since I had already paid plus delivery fee. I was told no I have to wait for my online order of which they didn't know it would take to get to me. I then asked what the process was to get a refund. To which the response was, cancel the order. I asked how long that would take and I was told 48 hours. I gave the instruction to cancel the order. I asked how long my money would take to get back to me, I was told 7 working days