SK
Sne K

1 reviews | Active since May 2021

06 Jun 2021, 13:13

Embarrassing moment

So embarrassing

I got accused of *****ing the Jersey I came in wearing.

I had arrived at the Mr Price in Newtown Junction to go exchange two items that I bought yesterday. I stood outside the store with a few people and we awaited the store to open. I went in when it opened, notified the lady at the store about the Exchange and she asked me to leave the plastic with her. I go on shopping but really I could sense that I'm being followed, next thing I see two security officers and a lady coming to me and accusing me of *****ing the item I'm wearing (jersey). She said she has been notified that I wasn't wearing a jersey when I entered. I asked who told her , she refused to say. I said let's go ask the lady I left the plastic with. She said she doesn't remember. Luckily I had bought the item the previous day and it's also in the till slip I had with me. They had to check the size and see if it's corresponding, check the item number and all that. I was so embarrassed and they refused to tell me who said I wasn't wearing a jersey. I'm an account holder at Mr Price and I wasn't expecting that at all. I was terrified because ideally, I thought they could easily check the cameras first since the store just opened before pulling me to the side like that. I haven't experienced any problems with Mr Price since my opening an acc with them in 2019 until today. It wasn't nice, hope they do better.

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Replies (1)
Mr Price
Mr Price's reply22 Jun 2021, 12:22
Official
 
Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price