*****elent purchases made on my Mr Price account

Good day, All So today i want to write a review on the clothing store Mr Price...... So i received my monthly statement and rarely check my statements as i dont often purchase on the account i only check my balance and due amounts as i have a log book as well where i do my expenses and repayments of debt monthly, but here i see 4 purchases was made on my account in DURBAN i stay in Cape Town and have never even left Cape Town in store..... bare in mind i have a ***** alert on my identity at SAFPS since 2021,.. here someone goes in store and purchase on my account more than R10 000.00 at 3/more stores in a hour time should this not be a red flag and Mr Price is on the list with the SAFPS to check and get the alert of my account and status i this was confirmed 22/08/2023 when i called in to the SAFPS that Mr Price is one of their clients wiho see the alerts but still ***** was done . I have sent an email to the ***** department and they advised this will take 30/60 days for me to get any information,... here i the consumer are so stressed out because there is someone in Durban using my identity they know my address everything as they now have or received a invoice with my details as well.....There is also no contact number for the ***** department just an email nothing so now i need to wait till when ,.....