Double Payment

I went to Mr Price in Cape Gate on Sunday (26 Nov) and I was directed to their new payment system to pay for the clothes. The payment declined twice due to their bad wifi signal on the system. The lady asked me to go to another pay point to pay with a normal card machine... On my way to the pay point, I received a SMS confirming my purchase at the new system. They assured me that the payment will be reversed within 24h after which I swiped my card again (3rd Time). Today (28 Nov) dates back two days since my purchase and still no reversal of the first payment.

I phoned head office 3 times to sort out the issue, and every time the call drops when asked to speak to the manager at the Cape Gate store.

This is unacceptable as I am the customer and the problem lies with them, not me! I payed double for three clothing items and up to this point there is no sign of reversal and head office is of no assistance to me. **************** if you ask me!

I went to Mr Price in Wellington on 28 Nov to clear out the issue, where the amount was then reversed. This morning (30 Nov) I woke up to a SMS on my phone saying that Mr Price took the same amount again! I went to the Mr Price in Paarl Mall after I spoke to my bank manager, as I stood there the store manager tried to phone Head Office to confirm the situation - they didn't answer the phone at all. So basically, the first amount was reversed, but they deducted it again, thus I still payed double for the garments.

I am waiting on a response from you, Mr Price, you will refund me and I expect you to pay my petrol for driving up and down to solve YOUR problems to get back my money. I was never in my life as disappointed, I feel ****** and there's nothing I can do, you just take money from my account without my consent and I have absolutely NO control over my own bank account.