DOUBLE INTEREST CHARGED
<p>I have been charged double interest for months now. One on and old agreement and one on a new agreement. I did not agree to anything! </p> <p>When I phoned the call centre, they proceeded to tell me that I am not being charged double interest, it is just on my account though.</p> <p>Can someone please clarify this for me?</p> <p> </p> <p>This is not in accordance with the agreement that I signed as well as to the consumer protection act!</p>
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
Good day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
Your accounts department didn't contact me, I had to contact them. On top of that, they have confirmed that they are charging me 21% interest on an old agreement and 21% interest on a new agreement.
I really don't know how that can be legal as maximum you can charge is 24%pa.
Your accounts department didn't contact me, I had to contact them. On top of that, they have confirmed that they are charging me 21% interest on an old agreement and 21% interest on a new agreement.
I really don't know how that can be legal as maximum you can charge is 24%pa.
I'd like to make a further comment that I was incontact with customer service, the accounts department has contact me as of now.
Customer service says I am paying double interest, accounts department says I am not.
Will keep posted.
I'd like to make a further comment that I was incontact with customer service, the accounts department has contact me as of now.
Customer service says I am paying double interest, accounts department says I am not.
Will keep posted.