CK
Candice K

1 reviews | Active since Jul 2011

09 Aug 2016, 18:10

Double charged

<p>I went into the store on Sunday and I was double charged on my purchases of R3249.94. The manager said he would give me cash but the decided to refund me. After constantly checking my account to see when my money will be in my account I then find out from my bank that I will have to wait 10 days for the money to clear back in my account! Why was I not made aware of this? How am I suppose to buy food and put petrol in my car etc for the next 10 days??? I have saved up money to buy stuff for my townhouse that I move into in a few months! Then to top it all off I wanted to show my parents what I bought and 2 of my purchases were not packed in and I have paid for them. What are the security checking and signing for? I'm extremely dissatisfied </p>

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Replies (1)
Mr Price
Mr Price's reply10 Aug 2016, 13:40
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price