Double Charge

Good day ,

I visited the MR PRICE store in Blue Route Mall Tokai on the 19th of December. So i am at the paying point and the lady that helps me scan the items etc but as she is scanning she is saying she shouldn't have scanned these items is to much so i paid and we waiting and waiting for the transaction to go through right. So she told me i have to pay again it doesnt show that the money went through ...so i checked on my banking app and it shows that the transaction went through but she said i need to pay again it doesnt show their side she said it will get reversed automatically. So she took my details and made a note of it. I was on holiday and communicated with someone but at this point i was on holiday and they requested me to bring a statement to show both transactions.I had to drive 5 hours back to get this sorted (I then handed them my statement on the 29th of December 2023. Called back to follow up on this Friday the 5th and was told that the refund has been approved so it will be in my bank by Saturday latest ....to no avail. Message the person i was in contact with he said he will follow up with his manager cause they already sent emails etc. So he said that the bank will refund me and it will take up to 24 hours ..ohk i waited the 24 hours and nothing .. However i can log a dispute with my bank and get the money reversed but it will cost me over R300 to get it sorted but why should i give out more money i already drove out so much petrol to get the statement to the store and get this sorted. Its really frustrated and i am so disappointed on how they wont go the extra mile for their loyal customers!!!!