Double Charge
<p>Purchased goods at Mr Price Woodlands in March 2016. We realised they double charged the amount onto our credit card. Went back to the store and was told that the Manager who wasn't in would contact us. She never did. I contacted the store around May 2016 and explained the situation to Rudi the Manager and he requested my bank statement to which i refused and told him to go and check their statement as mine is confidential. As at November 2016 nothing has been done to refund our money with interest on the CC. Contacted the call centre and spoke to Cornelia and explained the situation again, still no resolution. </p>
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
MRP
Best regards,
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
MRP
Best regards,
