ML
Melissa L

1 reviews | Active since Apr 2022

06 Feb 2024, 14:00

Don't waste you're hard earned money at Mr Price

I bought a new phone from Mr.Price on the 15th of January 2024 on the 2Febuary 2024 the phone was just dead wouldn't switch on or charge nothing .I had the phone for 16 days and it was faulty .so I took it back to shop with everything that came with it and all they said at Mr.price was they have to book it in for repairs.Abrand new phone going in for repairs after 16 days of purchase. What made it worse is the phone has not even been collected at the shop for repairs and repairs takes 21days!!!! So I am without phone .with no conciliation or option but wait till Mr price decides whether they feel this is absolutely horrible service rendering. To ha a newly purchased .item longer in repairs then the days you've actually had the item. I will advise people to never buy cellphones at Mr price you will only waste you're hard earned money and they don't care at all..I regret buying a phone there.

0
Replies (2)
Mr Price
Mr Price's reply06 Feb 2024, 15:41
Official
Good day, 

 We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. 
 
Many thanks, 
Mr Price 
ML
Melissa L's update09 Feb 2024, 10:35
Reviewer Update
So today it is a week!!!Since i toōk my phone back to Mr price and guess what ? Im still phoneless ,The phone is stil laying at the store not even collected for repais yet can you believe it ? As for the above responce that was just to make it look like they will actually do something so they dont look bad I REGRET BUYING A PHONE AT MR PRICE !!!!!!! I WISH I WENT SOMEWHERE THAT ACTUALLY CARES ABOUT CUSTOMER SERVICE