Don't want to cancel my order

I have order a double order.I immediately phoned them to cancel my order.The lady on the other side said they will cancel it and it will show after 2 days. After a week I went to check and they didn't cancel my order.I told them that I am not going in that direction again as we were in holiday.They said I have 2 options.Either driving all the way back to get my refund or I have to wait more than 2 weeks so that they can refund it. Suddenly it isy fault I have proof of when I have spoken to them and all the other things.I am really disgusted at this stage.