Don't buy online!!!

The first two orders I placed online went fine, but the most recent has led to me discovering that Mr. Price's online option has a serious and extremely ********* flaw. Exchanges.

A pair of shoes arrived too large and now there is a mess because they have suddenly said that they only do exchanges in-store. There is no store in my area - which is why I buy online! I need these shoes for an event in 2 weeks time and more than a week has already been wasted because no one answers the online enquiries or emails ****erally zero response) and the chat agent on the WhatsApp chat (Siphamandla) has been giving me incorrect information - which I proved by sending them pictures of the information from the Mr. Price website that directly contradicts what they've told me. If they don't even know the correct information, then how is a customer supposed to get help?! The agent then cut the chat off before I was done because I didn't answer within 3 minutes. I also work fulltime and have a job to do. How dare they cut me off after 3 minutes when I waited over TWO HOURS to be connected to an agent! Their attitude was absolutely awful.

Now I've worked out from the vague and disjointed FAQs that my only option to get the shoes exchanged is to do it as a straight return - where the cost of the courier will be deducted from my refund amount and the balance will only be provided as a store gift voucher (because I paid via EFT). Then I must buy the correct size as a new order, and pay for the courier delivery for that as well. After I paid for the delivery the first time. The cost of the return courier will likely be about the same (or even more) than the shoes cost so I won't get any actual refund.

So, basically, that means that to get the correct size shoe, I will have to pay delivery fees THREE times!!!

1. Buy shoes and pay delivery 2. Pay delivery to return shoes (out of refund amount) 3. Buy shoes again and pay delivery again

This is absolutely ridiculous! That would make it cheaper to just buy the correct size and pay delivery without returning the wrong ones. Which is wasteful and blatantly taking advantage of your customers. I cannot believe that this is really how you treat customers.