AB
Anthea B

1 reviews | Active since Jul 2022

12 Sept 2022, 16:13

Don't buy cellphones from Mr. Price

Do not buy a cellphone or any electronics from Mr. Price, because once you do and discover a technical problem with it from the moment you left the store, you cannot return it for a new device or refund... it's like buying underwear.... it's not returnable.... basically you lose out on your money because you don't know whether your phone will have technical problems. What happened to the 7 day return policy? Especially given that the fault was not due to your negligence but due to their's.

To.make things worst they not customer friendly and when approaching the Blueroute mall store, the manager was apparently unable to see me due to taking stock.... I had to wait in the store for over an hour and still wasn't seen. Left disappointed...tried to get a regional managers contact but none of the staff wad competent enough to assist me.

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Replies (1)
Mr Price
Mr Price's reply12 Sept 2022, 16:45
Official
Good Day,

Trust you well.

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 
Mr Price