TS
Thembani S

1 reviews | Active since Jan 2018

02 May 2024, 20:30

Don't buy a phone at Mr Price

Never buying a phone at any Mr Price ever again. I bought my son a phone on Wednesday at Mr Price, Pritea Glen mall. Only to find out when we got home that the phone I bought for R1200 does not support some of the games and applications needed by my son, now my son stays in Protea Glen while I stay in Fleurhof. This means that I will be closer to Mr Price in Dobsonvill, and this is where I went to try and changed the phone for a more bigger phone Price wise so that the games and apps needed can be downloaded. To my Suprise I was told that I can't exchange the phone at the Dobsonvil branch, I must either wait for 7 days to make the exchange or drive to protea Glen as that is where I boiught the phone, now my question to Mr Price is " what happens if I buy a phone in Johannesburg then drive to Durban same time only to find out when I get to Durban that the phone I bought does not support the functions I need a phone to have.

Another thing is the type of bad attitude one receives from Mr Price at dobsonvill mall its like everyone that comes in that store is a ***** and can't be trusted. No one at this store wears a name tag, I had to ask different people who the manager is and after waiting for 30 minutes without any help I had to go back home and work as I work from home from 09:00 to 17:00 which means by the time I get to protea Glen, Mr Price will be closed. I have no choice but to take the phone back and request for a refund then I will use my money at a store were customer service comes first instead of being seen as a ********

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Replies (2)
Mr Price
Mr Price's reply03 May 2024, 09:34
Official
Good Day Thembani singo Singo

I trust you are well, 

Thank you for taking the time to raise this matter to our attention and we would like to apologize for the inconveniences and frustrations caused.
 we will pass your complaint on to our Area Manager, Who will be in contact with you. 

Warm Regards 
MR Price 
TS
Thembani S's update06 May 2024, 09:09
Reviewer Update
Thank you very much Mr Price, I was assisted very promptly and my son is happy with the phone I bought him