Don't think they know what customer service is

<p>A friend bought me a pair of sunglasses for my birthday, however, they did not suit me, she gave me the receipt in order to return them and get the money back, for something else.</p> <p>When I got there, there were 4 people behind the counter, having one fat conversation, not one looked up to check if someone was waiting, a good 5min later, they finally noticed me. The young lady that helped me, looked uninterested and just simply not in the mood to help me. I told her why I was there, she first had to go to her "supervisor" (please also note, the price was on the glasses, as well as the tag thing that the glasses come on), to ask if she can take them back. I gave her the slip and she scanned it. Without even checking the slip, she said it was an Mr P Home slip and it just simply was not the right slip. It is not my job to check it. They absolutely refused to give me the cash, so I just had to accept a gift card. I do not shop at Mr Price, EVER. After telling my friend about this, she told me that the Mr Price at Cavendish now has all it's shops in one. Mr Price Sport, Mr Price Clothing and Mr Price Home, she paid for everything at Mr Price Home, hence the slip. Upon, checking the slip myself, the glasses were indeed on them.</p> <p>If you would like to know why I don't shop at Mr Price, please see above. Your customer service is appalling and embarrassing. </p>