Do not use the MRP online ordering system!!!!

I am very disappointed with the online ordering system. I have sent various e-mails, fb messengers etc on all of your so called “customer service” platforms regarding my order. No one has gotten back to me with any information. This was all essential winter items that I ordered for my children. The app doesn’t give any tracking inormation. I paid a lot of money for this order. This is truly unprofessional and I will not advise anyone to make use of this service. I now don’t even want the items anymore. I want a full refund as soon as possible so that I can rather support another franchise like PnP clothing, Woolworths or order the items on takealot. Because at least they deliver excellent service.