mM
michael M

1 reviews | Active since Oct 2016

02 Nov 2017, 16:11

DO NOT USE MRP MOBILE - YOU CANNOT CANCEL CONTRACT UNTILL 1 MONTH PRIOR ENDING

I do not use the service anymore for months now the sim card has been laying in my drawer, I called the call center and spoke to a lady who informed me that the contract will be canceled.

Today she calls me and tells me I renewed my contract last year (2016) and it can only be canceled in June 2018 as the renewal (that happens automatically) was for two years. So i got fed up that I have to pay R300+- per month and wait for it .. as she said "Call us EXACTLY on the 12 May 2018 to give us notice that you will not renew the contract.

WELL WITH ALL RESPECT ... *#%@! YOU !!

You will KEEP my cancellation until or put it in your system NOW ... TODAY ... AS IN 2017-11-02 that this contract WILL NOT BE RENEWED WHEN THE RENEWAL DATE ARRIVES!!!! THAT GIVES YOU MORE THAN 100 DAYS NOTICE YOU ***!

I will not remind myself to call you on the 12th of May 2018 you can go get knotted! As for the money I have been paying for this and not using it ... why the hell don't you *#%!# have a penalty for early cancellation ? Like the other service providers.

0
Replies (3)
Mr Price
Mr Price's reply03 Nov 2017, 14:30
Official

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price

mM
michael M's update13 Jul 2018, 12:23
Reviewer Update
Oh .... they were wrong the contract actually expires ... Good day, Thank you for using online services, This contract was upgraded on 2016-08-12 so the end date after 24 months is 2018/08/12 cancelation notice is 30 days. Should you have any further queries in regards with your account, please contact the call Centre on ***or email ********** Kind regards, Nomzamo Anhyway, this serves as proof that TODAY I CANCEL MY FREAKIN CONTRACT WITH YOU MRP MOBILE!
Mr Price
Mr Price's reply13 Jul 2018, 13:57
Official

Good day

We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.


Many Thanks
Mr Price