BL
Boitumelo L

1 reviews | Active since Jun 2023

04 Jul 2023, 17:40

Do not take a Mr PRICE ACCOUNT

I would never recommend any person to take an account with Mr Price group. In a period of a year my card has been cloned twice . The first incident happend in may 2022 and they say they investigated the matter and the debt was cleared. No further report as to who used my card was given . The card was destroyed and a new card given . Just slightly over a year, my card has been cloned again. I have been sending affidavits but I’m constantly told that my documents were not received . I have been calling their customer care everyday but still I have not been assisted. I am going to ensure that Mr Price takes accountability for their maladministration and negligence:

Please do not take an account with Mr Price , you’ll regret it. Can you imagine having your account-card with you but someone else is able to buy things worth R5000 using your account. I suspect that this is done internally

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Replies (1)
Mr Price
Mr Price's reply05 Jul 2023, 08:59
Official
Hi Boitumelo Lesh
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price