Dissatisfied with Mr Price!

Good day! I opened an account with Mr Price around May 2023. They offered me their Sim card and airtime. I declined the Sim card as i have three (3) Sim cards that i have been using from 2008.They then told me that i can take the airtime and use it on one of my old Sim cards and if I'm not happy i can always cancel as it takes only thirty days to cancel. In July 2023 I informed Mr Price that I have decided to discontinue with their Red Flexi 55 airtime subscription. They told me that it will be discontinued from September 2023. To my surprise on first of September I received the airtime. I complained to them and they promised me that it was an error and it never happen again. October i got again. Then they told me not to worry as this time they didn't charge me for it as compensation for their previous month's error . It did not stop till May 2024 when i then decided to stop paying the account.

They now claim that they do not charge me for it and it doesn't reflect on their records. I still receive it. The last one was on 1st August 2024 and i know I'll receive it come September 1st. It was a lie that it can be canceled. It was also a lie that the one for October 2023 was on the house as claimed.

How many people are paying for such an airtime unaware? If they eventually manage to stop it can I trust them with the interest accrued during the time when I was not paying ? I like their merchandise but am very disappointed with their record keeping.

Hoping to hear from Mr Price as I exhausted all Avenues possible 🙆

Thanks LJ SEGOALE