Dissatisfied Client

I placed an order with Mr Price online 20 April 2020. It is 12 June 2020 and I have not received any feed back from Mr Price, not an email or a phone call. I sent three emails and no one has gotten back to me about the status of my order or even had the decency to respond to my emails! Today, i called the Call Centre and was informed that my parcel was damaged. How does this go unnoticed if I was the one that kept on following up?? Ive been waiting almost 3 month for my order and each month I followed up, to be told by the customer care consultant , sorry I need to now cancel your order and you need wait 2 to three days for your money… I want this sorted today, I have been waiting 3 months!!