Dissappointed with Mr Price

I would like to share my story about Mr Price. I have been a loyal customer for over 12years to Mr Price. Recently I changed my ID 2 my married surname , this did not cause a problem as my ID number never changed. Until the 15 April 2023 when I visited the glen branch of Mr Price home. I was attended to by a male teller who for a purchase of about R150 with an account balance of 0 rudely told me he wants to see my ID which I gave him. He then said oh your surname is not the same , I explained. He refused to listen or even check my ID number , he said to me the accounts department is closed he can't call them and froze my account. I was enraged by his attitude towards me being a loyal customer for years on end. I always pay more then my installment never then do I get a courtesy call. I am so disgusted I haven't bothered to call their unaccomodating accounts department in Durban. Pathetic service for customers , yet a simple fix would have been to check the ID number.