DISSAPOINTED CLIENT

GOOD DAY, I PLACED AN ON LINE ORDER WITH MRP ONLINE SHOPPING AT THE END OF SEPTEMBER 2015, I DID AN EFT FROM MY COLLEAGUES BANK ACCOUNT, MISTAKENLY I USED THE INCORRECT BANK ACCOUNT NUMBER WHEN DOING THE EFT BUT THIS WAS AN OLD FNB ACCOUNT NUMBER OF MRP. MY COLLEAGUE TRIED TO RETRIEVE THE FUNDS BACK FROM THE BANK BUT THEY WE UNABLE TO REVERSE THE EFT. I ALSO LIAISED WITH A CUSTOMER SERVICE PERSON FROM MRP VIA EMAIL WHO INFORMED ME THAT THERE IS NOTHING THEY CAN DO AND THAT I SHOULD GET THE MONEY BACK FROM THE BANK, SURELY IF THIS WAS A PREVIOUS MRP ACCOUNT THEY SHOULD BE ABLE TO ASSIST ME IN AT LEAST TRACKING DOWN WHERE THE FUNDS ARE, SO I AM JUST A LOSER OF R500, NOTHING MRP CAN DO IN ASSISTING ME TO GET MY FUNDS BACK OR LOCATE THE MONEY? I DON'T KNOW WHAT TO DO OR HOW I CAN GET MY FUNDS BACK, I'M VERY DISAPPOINTED IN THE WAY MY QUERY WAS HANDLED AS IF NO ONE WAS INTERESTED IN MY PROBLEM, YES I ADMIT I USED THE INCORRECT ACCOUNT NUMBER BUT THIS WAS A PREVIOUS MRP ACCOUNT NUMBER AND MRP SHOULD AT LEAST BE ABLE TO ASSIST ME IN SOME WAY HEY?