LP
Lerato P

1 reviews | Active since Jun 2021

04 Apr 2024, 13:07

Disrespectful and condescending

Hello, I went to Mr Price at Kolonade Mall in Pretoria to do an exchange of formal pants I had bought online.

I was assisted by a young lady named Nomakhaya, to process the exchange. She then asked what's wrong with the pants, I tell her they don't zip they small. She then holds up the pants to me and zips them and says I don't see anything wrong. I then say to her Ma'am the pants are small. So then the pants had a very faint black stain of which I didn't see until then...and she asks about it. I'm like I don't know how that stain happened cause the only thing I did was to fit them when I collected them and tried them on, they didn't fit and I brought them back. She then says "Are you sure, you didn't wear them and now you are bringing them back after wearing them". Now my point is, why would I wear and come exchange pants to the other ones. Two why would I pull such stunts for pants that cost me R270???? Guys I was utterly disrespected by this statement and I definitely know if it was a white customer standing before her, she wouldn't have asked this. I won't stand such service over a mere R270 item.

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Replies (1)
Mr Price
Mr Price's reply05 Apr 2024, 11:46
Official
Good Day Lerato Phiri

I trust you are well,  

Please accept our apologies for the above incident. 

Your post will be sent off to the Area Manager for Kolonade Montana

 and you will receive personal feedback. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks

Mr Price