1 reviews | Active since Mar 2020
DISGUSTINGLY SHOCKING CUSTOMER SERVICE
CLEARLY NO CUSTOMER SERVICE TRAINING PROVIDED!!! I had to exchange a pair of slim stretch chino's from the regular fit to extra length. Sharonay who assisted me, did not greet, did not look at all in a mood to assist me. She asked me if I need to exchange or do I want a refund. I advised that I preferably would like to exchange the pants. She then asked the manager (Godfrey) to assist as Mr Price does not stock 36 L in this specific style... Which is absolute nonsense. Godfrey also did not look to be in a mood to assist. I displayed my unhappiness with their poor service and none of them were bothered. They are doing no-one a favour Customers pay their salaries. I said that the poor service received would qualify them to work in Government or Municipalities. In addition to this, the shop looked VERY untidy. No-one should be subjected to this. THIS IS UNACCEPTABLE. GET YOUR STAFF IN LINE AND PROVIDE THEM WITH PROPER TRAINING!!!
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Mr Price Knysna will be in contact with you shortly.
Kind Regards
Mr Price
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for Mr Price Knysna will be in contact with you shortly.
Kind Regards
Mr Price
