WEG
Werner Erasmus-Le Grange

1 reviews | Active since Mar 2020

08 Jul 2022, 15:54

DISGUSTINGLY SHOCKING CUSTOMER SERVICE

CLEARLY NO CUSTOMER SERVICE TRAINING PROVIDED!!! I had to exchange a pair of slim stretch chino's from the regular fit to extra length. Sharonay who assisted me, did not greet, did not look at all in a mood to assist me. She asked me if I need to exchange or do I want a refund. I advised that I preferably would like to exchange the pants. She then asked the manager (Godfrey) to assist as Mr Price does not stock 36 L in this specific style... Which is absolute nonsense. Godfrey also did not look to be in a mood to assist. I displayed my unhappiness with their poor service and none of them were bothered. They are doing no-one a favour Customers pay their salaries. I said that the poor service received would qualify them to work in Government or Municipalities. In addition to this, the shop looked VERY untidy. No-one should be subjected to this. THIS IS UNACCEPTABLE. GET YOUR STAFF IN LINE AND PROVIDE THEM WITH PROPER TRAINING!!!

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Replies (1)
Mr Price
Mr Price's reply08 Jul 2022, 17:51
Official
 Hi  Werner Erasmus-Le Grange

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for  Mr Price Knysna will be in contact with you shortly.  

Kind Regards 

Mr Price