Disgusting service part 2!!!!! seeing that i get no reply on my comments on facebook or hello peter

<p>Good day you have a Dalene Randall contact me via email who is a normal call centre consultant who tells me that she will be refunding my account for the inconvenience caused " see email below"</p> <p> </p> <p>Then when I enquire today as to why I cannot see my refund on my account she replies to say that I get a R50 voucher????????? What is that!! I was told I will be refunded?? Is this the way you are trying to retain your clients? Is this the further service I receive after all the trouble I have already been through? I want this resolved by COB by someone senior !! It is not my problem as a client that you as a consultant is unable to refund my account by more than R50 you then need to have senior management deal with it if you cant! I was told a refund will be given . I want my refund!!! I have proof!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Dalene Randall **********</p> <p>Sent: 20 June 2017 09:51 AM</p> <p>To: Nikita Parenzee - MWEB</p> <p>Subject: Order Detail: ********** 38946</p> <p> </p> <p>Good day Nikita Parenzee</p> <p> </p> <p>Trust you are well.</p> <p> </p> <p>Thank you for emailing us, please be advised we will refund you for the inconvenience caused . We have advised our logistics manager on the delay and promise not to repeat late delivery again.</p> <p>. Please be advised your order is at the store.</p> <p> </p> <p>Once again we do apologize for any inconvenience caused.</p> <p> </p> <p>Kind regards</p> <p>Dalene Randall</p>