DISGUSTING SERVICE – Mr Price Took My Money, Promised Delivery, and Christmas Is Now Ruined

DISGUSTING SERVICE – Mr Price Took My Money, Promised Delivery, and Christmas Is Now Ruined I placed an online order with Mr Price on 14 December. On Friday, 19 December, I received an SMS stating that my order was out for delivery. That delivery never arrived. Today is 24 December. Christmas is tomorrow. I have no order, no delivery, no refund, and no communication. I have contacted Mr Price multiple times and the experience has been beyond frustrating: I am put on hold for 15 minutes at a time Agents repeat “sorry, sorry, sorry” with no actual resolution I am refused access to a manager I am told someone will “call me back” but no one ever does Every call ends with an “escalation” that clearly goes nowhere This is not a delivery delay, this is a complete breakdown of customer service and accountability. Mr Price took my money, confirmed my order was out for delivery, and then simply disappeared. At this point, Christmas shopping time is over. Even if the order arrives late, the damage is done. Mr Price has shown zero regard for customers during what should be their busiest and most important retail period. I expect: Immediate feedback A clear explanation of where my order is And a full refund if the order cannot be delivered immediately The lack of urgency, communication, and basic respect for customers is shocking. This experience has completely destroyed my confidence in Mr Price online shopping.