Disgusting Service from the Customer Service department

I placed an order on the MRP app using my MRP account , once finalising the order , I got an error stating that the order was unsuccessfully , shortly after I got an SMS , starting that the money was taken off my account. I called the MRP call centre to find out what was showing on their side , I was transferred to a consultant by the name of Kumeshan Moonsammy , I explained what had happened and he started giving me ridiculous answers , when I tried speaking he would speak over me , I eventually got very frustrated with the way he was talking to me and asked to either be transferred to another consultant or a manager. He then transferred my call to a whole different department , only for that department to transfer me back to customer service, i then spoke to a gentleman by the name of Siphamndla , who assisted me to check what was going on the system and then advised me on the process going forward. Now tell me , why are all your customer service consultants not trained the same way ? Even though Siphamndla assisted me , after this terrible experience, I think it’s time to close this account.