Disgusting service from Mr Price Online shopping

Greetings,

I placed an order on the 19th of June and paid for Door delivery but up until now I don’t have my order and upon contacting Mr Price on the 20th of June, I was told that my order is out for delivery- I spoke to Fikile Kalo from call centre and she assured me that I will be receiving my delivery at most after 48hrs. Today, the 30th of June upon calling again and speaking to a very conceited Zanele Khanyile, who is telling me my order is stuck at Canal Walk and all she can do is write an email, beyond that she cannot assist me. Why is Mr Price taking our money when their service is inefficient? I want to know why this being justified and not being sorted out. I now have to be the one constantly using mu airtime to call Mr Price and no one is communicating with me, the 7days has long been exhausted and Mr Price will not reimburse me for my courier money. It’s really unbecoming and downright disappointing service. I will be expecting a response because this not fair and Mr Price should improve their customer care.