Disgusting service

*********** online customer service staff. I'm writing this review on behalf of my wife who has the account with Mr price and seeing that I am the one who instructed her to deal with customer service. It's been nearly 2 weeks since my wife have attempted to created an online profile and was unsuccessful. She's had a Mr price account for over a decade of not more and we decided to order some things online as the store nearby do not have stock of the items. She has spoken to numerous agents and each call usually involves more then one person as she is being passed around from department to department.

The latest information she received wad that her details do not match her profile they have on record. She hasn't updated her last name or email address. This prevented her from creating an online profile. Today 19 May 2025 she called again after being told to wait 24hrs on the 16 may to have the details updated. First question she had for agent, was "is the online information updated now". Yes was the reply. She briefly explained what the real issue was and said she need to sign in why she have the person on the phone as she continued having the same error. She attempted to sign in and received the exact error. This was communicated to the agent who was about to tell us to wait another 24hrs. We asked for a manager. Call went silent immediately and shortly disconnected.

No call back ,just absolutely disgust!!

We about to file a complaint with the NCCC but due to the time of the hr, 5pm , we could get some one the phone immediately. South african customer service at it worst when it comes to mr price. Literally 10k reviews with 1.4 rating.

This tells me they don't care about provide a good customer experience. Just stop paying the account, then she how fast those emails and calls come in!