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portia.ntuli portia.ntuli

1 reviews | Active since Oct 2016

04 Oct 2016, 19:41

disgusting service at birch acres mall Mr Price

<p>I went to Mr price birch acres mall to pay my account. I was in the queue for at least 20 minutes. There were only 2 consultants assisting one of whom was chewing gum as if it's the end of the world. The manager was right there busy with God knows what and could not careless about a growing queue and slow cashier's. I was unfortunately assisted by the one who was chewing gum .We always get this kind service from this store because they think people who stay in the township are less important than those who live in the cities. It is absolutely not acceptable. Those people need urgent training on customer service and should stop taking people for granted. How on earth do you chew gum while assisting a customer, it's appauling. My account was paid around 17:50 last 4 digits of my account 0322. It is highly not acceptable.</p>

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Replies (1)
Mr Price
Mr Price's reply05 Oct 2016, 15:57
Official

Good day


Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Area Manager, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price