Disgusting service and treatment received

Absolutely disgusting service and treatment received from Mr Price. I placed an order on the 15 December 2017, placing it in time to receive by Christmas and chose the 3 working day delivery option. On the 20th of December I had still heard nothing from Mr Price. I was then told by a Reagan from the call centre that the order didn’t get processed, even though payment went through on the 15th and I received an email confirmation of the order. He was completely cold, unapologetic and told me I just had to wait. I was then told I would receive the following week on the 28th of December 2017. The 28th of December came and went and heard nothing – no email /SMS or the decency of a 1 minute phone call. I called back AGAIN and was told that I would receive it the following week! I was livid and was told I need to just cancel my order and get a refund. After 3 weeks of waiting and spending money on call after all….this was honestly the only solution that they could give me? I told the call centre agent that I am leaving for Durban and they should redirect my parcel to a Durban branch and surprise surprise – I was told no but eventually agreed after I demanded to speak to a teamleader. The teamleader named Dalene then assured the parcel will be delivered on the 29th of December and that I would be refunded my delivery and I would receive a gift voucher for all the inconvenience. At this point, I was happy as I finally spoke to someone who was willing to assist and make up for all the inconvenience. Little did I know my nightmare was still not over! On the 29th of December – no phone call, no courier, no email from Mr Price. On the morning of the 30th I called Mr Price to find out what was going on and they advised that they wanted to deliver but no one was home – which again was a blatant lie as I made a point to stay home all day on my holiday where I could be at the beach waiting for a delivery!! And ofcourse they couldn’t delivery on the 30th because the couriers are closed – again another lie. I eventually received my delivery on the 2nd of January 2018! Just after delivery I received a gift voucher on email which I was very happy with as they had held to their word on giving me a voucher for my inconvenience. At this point, I had absolutely no faith in Mr Price whatsoever and went in store to make sure the voucher was actually valid. Just when I thought the service couldn’t get any more atrocious – I was told the voucher code is not valid!!! Thanks a lot for ruining some of my Christmas gifts, getting my hopes up time and time again and sending me an invalid voucher! I have posted on the Mr Price facebook page and havent received a response. I would appreciate a response