Disgusting Service and Attitude

I went to to bloed mall Mr Price, there is a big lady there who is very rude to customers and is allowed by management to treat customers like wise. I went to do an exchange and My top had a tag I was then told I can't change It I had the top grabbed from my hand and told they will do as I want I was also to by the Manager Victoria and this big member of staff Victoria knows her they are friends and If this is a manager if she cant take care of customers and allow her friends of colleagues to over talk her and I cant take decisions then she should be in this positions. This was not the first time i had experienced this big Ladies attitude and rude behaviour my sister had the same encounter, even few customers were complaining about her attitude. before she refused to exchange due to my receipt being emailed. I am disgusted by this lady and her behaviour and I feel staff members call her so that she gives customers attitude and are caused to be afraid to even voice their satisfaction. This is brand damaging due to continuous and poor service from this store I no longer want to buy from Mr price such behaviour should not be tolerated by customers. I am livid and disgusted by this ladies behaviour she even told go and do whatever because she knows that Mr Price will never discipline her or call her to order.