Disgusting service

We were doing some shopping at your Irene branch, when we paying, their card machine couldn't process the payment. So the lady helping asked us to do it again, after the second attempt, it showed that the payment was successful, however on their receipt, it showed as payment reversal. They asked us to try again, however on the 3rd attempt, it rejected the payment and stated that my daily limit was reached. That only indicated that the payment went off and wasn't reversed back into my account.

The store manager, asked that we wait for 10 - 20 mins, so that the payment is reversed back into my account, however that didn't happen. He then requested that I bring my bank statement as proof to show that the payment hasn't reversed and it did actually go off. We drove from Irene to Midrand, since there's no capitec branch or ATM at Irene, came back with the bank statement showing that the payment went off and wasn't reversed. He then stated that he will contact someone from head office, since he doesn't have the authorization to refund us or give us the clothes we wanted to purchase. As a result, we withdrew money and ended up paying again. After his call to head office, he came back and said that we will be requested to wait for 48 hours, since they cannot pick up the payment on their system, this is after I showed him that it went through on my SIDE.

I called the call centre, the lady I spoke to, referred me back to the store, after she said customer care doesn't handle and refunds.

So now my question is that, who pays for my fuel for all these trips and also why is my money not being refunded back to me?!