Disgusting “service”

Horrible service from cavendish branch. Cellphone contract added to my account and staff cannot source the form I NEVER signed (duh). Passing the buck to the call centre, who passes it back to the store. Staff put me on the phone to the call centre then just walk away. No one can answer how contract was opened without my knowledge or why I never received sim or airtime. Apparently file with forms cannot be sourced (no surprise there). I was left waiting on the store with my two young children for two hours. No seating offered, nothing. No concern shown. More concern with sales to be made. I walked out of the store and they didn’t even notice or attempt to contact me. Horrible, horrible service. I worked in retail and I know what to expect but this was absolutely disgusting.