Disgusting Service!!!!!!!

Below is the mail I sent to Mr Price

"Hi

I trust this email finds you well

I am Fuming!!!!!!! And I can not fully express in words the disgusting service I've received from Mr Price (Cavendish)!

About 2 months ago, I had walked into the store to return a top I had purchased. The lines were extremely long and I was then directed to the sports section, after advising what I was there to do, I was told by the manager in the sports section to go and find a manager in the clothing department as he/she will know what to do, as the return date had expired.

Annoyed at the unfriendly and useless manner of this manager I leave to find a manager that is able to assist. I'm then told again that due to return date expiring, I'm not able to get my money back, I fully understand that this is the policy of the store, I was however not made aware (Please note that at this point 2HOURS has passed!!! And that I also called the store to confirm the process prior to coming into the store!!!! ) after going back and forth I accept the offer to load the amount on a gift voucher of which I am told I would able to use at anytime and I leave the store.

Yesterday! I walk into store with the intention of using this voucher, after all the time spent in the store and standing in lengthy lines - I'm told there isn't any cash on the same card I received that very day!!!!!!!!!!! After speaking to the same people that helped originally (Brian - the manager|supervisor and a woman by the name of rafieka who repeatedly tells me that she can not give me further details to lodge a complaint as she would need to contact higher management! Also asking me why I need to speak to the manager as they are busy checking?? What the hell!!?? And making contact on my behalf helps me how???? ) I am told that the card I have was last used in December 2017!!!!!!!!!!!!! I spent 2hrs and 30 minutes standing, while they call I don't know who! And check this and that!!!

This to me is *****ing period. Where is my money??? Why is it not on the card????? Was it loaded in the first place?? I was told I was meant to get a slip?? This is unacceptable! I've wasted so much time in the store, and left with no answers! Forced to Uber home as I do not use my car to come to work Monday to Friday! This cost is on me! Due to spending hours in the Mr Price store! Not one person is able to answer me, all I hear is I need to check this and call here!

What has happened to customer service? Ownership?? Are Mr Price employees unaware of treating your customers with respect and not to mention fairly. How are they so unbothered? Melissa who is another employee tried to assist as best as she could but it was out of her hands too.

Please bare in mind that I am not a difficult customer trying to be unnecessary, which is the way I was treated. I'm simply sick of this store and the way things are done. It simply is not fair.

It is the festive season, and this is ridiculous!

I would like feedback with regards to this asap.

Thanks,"

After speaking to Thobani a call Centre agent, explaining my situation wasting more time, more requests to speak to a manager (I was "promised" I would get a call back by 4 today from the area manager or the manager in the store, and this obviously didn't happen) I call back and speak to him again and continue where we had left off, because the poor customer service needs to continue.

I'm told by Thobani, that he Cannot put me through to management as the management team leaves at 4.30? And I was promised a call back from a manager at 4?! How is there no manager, in a call Centre, overseeing the staff??? How is that possible???????????????

Who is lying??

Why does we are awaiting feedback sound like a slogan?? We will call you back, nothing is honored.

What is happening over there?? Who is equipped to effectively deal with query?? My faith in Mr Price is blown.

We are not animals shopping in your stores, we are people and should be treated as such.