DISGUSTING MRP

After a month of frustration and following up almost every single day, MRP has still not bothered to resolve my complaint.

Senior management and Finance department are hiding behind useless WhatsApp and Facebook staff who simply gives you the same standard response every single time. I am told my complaint will be handled "urgently" yet a month later, I still don't have any feedback.

I've sent all the proof of payments. My money surely is with MRP but they still just refuse to take ownership and refund me.

I understand that MRP is not the best out there. Shame the type of service you guys offer alone is absolutely atrocious! Not even to mention your process for complaints. How is it even remotely okay to have something escalated for a whole month and still nothing is being done?

Well I'm off to the ombudsman next.