Disgusting Mr Price Online service!!!!!!

I received appalling service from Mr Price online support. On 6 November 2020 I created an online profile, placed an order and made an online order. I didn't receive any communication from them and thought I would later on, however i didnt! On 9 November 2020 I phoned the online customer careline and spoke to a particular consultant. She asked me to send thru proof of the transaction. I sent thru a screenshot of my online profile of the transaction and asked her to keep me updated. The next day I phoned her because I didn't receive any communication. She then said that the screenshot is not sufficient and to send proof of payment. Upon asking her why she didnt communicate this to me as I did ask her to keep me updated, her response was that she initially asked for a proof of payment and a screenshot is not a proof of payment! I then immediately sent thru the proof of payment. On 13 November 2020 I still receive any communication from her and decided to phone in again. Her response to me was that I had intercepted her call because she was on the call with another client and that she didn't receive the proof of payment, even though it was reflecting on my side that it went thru. I sent it thru again and asked her to once again keep me updated and to flag me if she doesn't receive it!. Its 16 November 2020 and i haven't received any communication from her or any representative from Mr Price. To what was supposed to be a quick, efficient and easy shopping experience to my dismay turned out to be the complete opposite. That service shouldn't be offered if there is glitches in the system! As for the nonchalant pathetic service from that consultant is downright disgusting! She shouldn't be put in a position that shes clearly incapable of fulfilling because she hasn't once out of her own communicated to me or tried to reach out to me. So what is her purpose as she hasn't attempted to resolve my query! I am highly annoyed and disgusted with this level of service and wont make use of this service again! I will be highly surprised if a competent Mr Price representative will make contact with me to try to resolve my query!