KG
Khanita G
1 reviews | Active since Nov 2014
04 Jul 2022, 15:23
Disgusting customer service
I am livid. I placed an online order on 27/06/2022 which was said to be delivered on 1/7/2022 to date I have received nothing and I have heard nothing from them. I've called the call center and the wait is unacceptable. I've tried the online chat and waited 2.5 hours for someone to respond when I was busy, didn't even wait 5 minutes and ended the chat. I then did the whatsapp chat and got told that they are offline with a goodbye message. The customer service is disgusting! I did an online order for convenience because I work a 6 day week but this is unacceptable. No answer from the courier company and they collected my parcel on the 28th June. I want to know where the clothing is that I ordered is it is needed for Wednesday, 6/7/2022.
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
04 Jul 2022, 19:08Hi Khanita Govinden
Thank you for bringing this to our attention. We will investigate this with our courier company and be in contact with you to provide feedback.
Many thanks,
Mr Price
Mr Price's reply04 Jul 2022, 19:08
Official
Hi Khanita Govinden
Thank you for bringing this to our attention. We will investigate this with our courier company and be in contact with you to provide feedback.
Many thanks,
Mr Price
KG
Khanita G's updateReviewer Update
05 Jul 2022, 06:13Good morning
Please do not only blame the courier company, the consultants are pathetic. I waited almost hours in 3 different qeues and I got abruptly shot down in 2 of them until I got tired of waiting on the phone. Your consultants need changing, training can't help with people who don't want to do their jobs.
Please do not only blame the courier company, the consultants are pathetic. I waited almost hours in 3 different qeues and I got abruptly shot down in 2 of them until I got tired of waiting on the phone. Your consultants need changing, training can't help with people who don't want to do their jobs.
KG
Khanita G's update05 Jul 2022, 06:13
Reviewer Update
Good morning
Please do not only blame the courier company, the consultants are pathetic. I waited almost hours in 3 different qeues and I got abruptly shot down in 2 of them until I got tired of waiting on the phone. Your consultants need changing, training can't help with people who don't want to do their jobs.
Please do not only blame the courier company, the consultants are pathetic. I waited almost hours in 3 different qeues and I got abruptly shot down in 2 of them until I got tired of waiting on the phone. Your consultants need changing, training can't help with people who don't want to do their jobs.
KG
Khanita G's updateReviewer Update
05 Jul 2022, 09:59Good morning,
I have received my order eventually, 1 top is dirty and a pair of shoes is broken. I am on the line with your agents and again too many buts and we cant's. These items of clothing were purchased for our religious holiday on Saturday and I am being told that I will get a replacement next week? The agent asking me what do I suggest? I do not work for Mr Price but I am in retail and this is the worst customer experience I have ever received. If I were in the wrong I'd understand the excuses but I received a broken shoe that I had paid for and there is no stock of this shoe in PE (that is why I bought it online BECAUSE WE WANTED THIS SPECIFIC SHOE). This is the 2nd call I am making because the 1st call was dropped me, I am currently holding for 7 minutes to speak to a manager. This may seem petty to you at Mr Price and I can just imagine the conversation while I stay on hold, helpless but I need this shoe before our religious holiday. I need my issues to be taken seriously. Mr Price isn't a small business, surely you can pay or even bill me for an overnight bag.
I have received my order eventually, 1 top is dirty and a pair of shoes is broken. I am on the line with your agents and again too many buts and we cant's. These items of clothing were purchased for our religious holiday on Saturday and I am being told that I will get a replacement next week? The agent asking me what do I suggest? I do not work for Mr Price but I am in retail and this is the worst customer experience I have ever received. If I were in the wrong I'd understand the excuses but I received a broken shoe that I had paid for and there is no stock of this shoe in PE (that is why I bought it online BECAUSE WE WANTED THIS SPECIFIC SHOE). This is the 2nd call I am making because the 1st call was dropped me, I am currently holding for 7 minutes to speak to a manager. This may seem petty to you at Mr Price and I can just imagine the conversation while I stay on hold, helpless but I need this shoe before our religious holiday. I need my issues to be taken seriously. Mr Price isn't a small business, surely you can pay or even bill me for an overnight bag.
KG
Khanita G's update05 Jul 2022, 09:59
Reviewer Update
Good morning,
I have received my order eventually, 1 top is dirty and a pair of shoes is broken. I am on the line with your agents and again too many buts and we cant's. These items of clothing were purchased for our religious holiday on Saturday and I am being told that I will get a replacement next week? The agent asking me what do I suggest? I do not work for Mr Price but I am in retail and this is the worst customer experience I have ever received. If I were in the wrong I'd understand the excuses but I received a broken shoe that I had paid for and there is no stock of this shoe in PE (that is why I bought it online BECAUSE WE WANTED THIS SPECIFIC SHOE). This is the 2nd call I am making because the 1st call was dropped me, I am currently holding for 7 minutes to speak to a manager. This may seem petty to you at Mr Price and I can just imagine the conversation while I stay on hold, helpless but I need this shoe before our religious holiday. I need my issues to be taken seriously. Mr Price isn't a small business, surely you can pay or even bill me for an overnight bag.
I have received my order eventually, 1 top is dirty and a pair of shoes is broken. I am on the line with your agents and again too many buts and we cant's. These items of clothing were purchased for our religious holiday on Saturday and I am being told that I will get a replacement next week? The agent asking me what do I suggest? I do not work for Mr Price but I am in retail and this is the worst customer experience I have ever received. If I were in the wrong I'd understand the excuses but I received a broken shoe that I had paid for and there is no stock of this shoe in PE (that is why I bought it online BECAUSE WE WANTED THIS SPECIFIC SHOE). This is the 2nd call I am making because the 1st call was dropped me, I am currently holding for 7 minutes to speak to a manager. This may seem petty to you at Mr Price and I can just imagine the conversation while I stay on hold, helpless but I need this shoe before our religious holiday. I need my issues to be taken seriously. Mr Price isn't a small business, surely you can pay or even bill me for an overnight bag.